FAQ

Frequently Asked Questions

At ZoneFlow, we strive to provide clarity and transparency to help you make informed decisions. Browse our frequently asked questions, and reach out if you need further assistance!

What kind of businesses do you typically work with?

We partner with a range of organizations, from local storefronts to larger enterprises. Our main focus is helping those who value collaboration and want scalable, modern tech solutions—no matter their size.

What if I only have a tight budget?

We’re flexible and can tailor smaller packages or incremental improvements if that’s best. Let us know your constraints, and we’ll propose a realistic solution.

Are there any hidden fees?

No, our pricing is transparent, and there are no hidden fees associated with our services. We believe in providing clear and upfront pricing, so you know exactly what you’re paying for without any surprises.

How do you measure success for each project?

We establish clear milestones and KPIs from the start—like faster processes, reduced labor costs, or increased web leads. By tracking those metrics, we verify real ROI.

Is there a consultation fee for general questions?

Not at all. We offer free initial consultations to discuss your needs, see if we’re a good fit, and suggest possible directions. There’s zero obligation.

Can I pick multiple services at once—e.g., website dev and IT support?

Absolutely. We can bundle various services if that’s more convenient, and we’ll create a custom package so everything integrates seamlessly.

How long does a typical website project take?

Timelines vary depending on complexity, but most sites are completed in 4–8 weeks. We’ll define a clear schedule during our discovery phase, so you always know what to expect.

I’m not tech-savvy—will I be able to manage my new website?

Definitely. We prioritize user-friendly design and can provide detailed tutorials or on-demand assistance to make sure you feel confident updating your site or automation system.

What if I only need a small, 1–3 page site?

We’re happy to create smaller, focused websites. Even if it’s just a landing page or a micro-site, we’ll bring the same level of professionalism to make it shine.

Can you handle advanced animations or custom interactive elements?

Yes! If you’re looking for a more dynamic user experience, we can incorporate animations, transitions, and other interactive features—always balancing performance and aesthetics. We love designing unique user experiences that make your brand stand out!

Can you handle e-commerce features like carts and payment gateways?

Yes, we integrate e-commerce solutions easily, whether through native platforms or custom builds. Let us know your product details and we’ll tailor a secure, user-friendly setup.

Are your sites optimized for mobile devices?

Absolutely—mobile responsiveness is a must. We ensure your site looks great and functions well on phones, tablets, and desktop screens.

Do you include SEO setup in the website build?

We offer basic SEO (meta tags, clean URLs, etc.) with every site. For ongoing or advanced SEO strategies, we can discuss separate packages or monthly retainers.

How secure are the websites you build?

We follow best practices for SSL encryption, secure hosting setups, and code integrity. For advanced security needs (like HIPAA), we have compliance add-ons to match your requirements.

What exactly is a ‘Bespoke Data Solution’?

It’s a fully custom automation or integration project that tackles specific workflow challenges—like syncing multiple platforms, creating custom dashboards, or eliminating manual data entry.

Is this different from your a la carte tools?

Yes. A la carte automations are ready-made solutions for common issues, while bespoke solutions are built entirely from scratch to match your unique operations.

Can you build internal dashboards or custom CRMs for my team?

Certainly. We can develop custom interfaces that unify data across various departments, automate manual processes, and give you real-time insights.

Will automation replace some of my staff?

Automation typically frees up your team from repetitive tasks, allowing them to focus on higher-level or more creative work. Our goal is to optimize your workforce, not eliminate it.

How does your custom pricing work?

We start with a free consultation to understand your needs. Then, we craft a proposal with a detailed breakdown—no hidden fees or one-size-fits-all packages.

How do I know if I need a bespoke solution?

If you’re manually repeating tasks (e.g., copying data between systems) or dealing with disjointed software, a custom automation can save time, cut errors, and scale with your business.

What if my current processes are all over the place?

That’s exactly where we come in. We specialize in clarifying disjointed workflows and unifying them into one coherent system—no matter how fragmented they seem initially.

Can you integrate with our existing software?

Absolutely. We frequently integrate with platforms like Airtable, Webflow, and many others. If you have a unique setup, we’ll find or build the connectors needed.

Is it expensive to automate my data entry?

It often costs less than you’d expect, especially compared to the long-term expense of repetitive manual tasks. We’ll discuss ROI and help you see the big picture before you commit to make sure our services are right for you.

What are a la carte automations?

They’re subscription-based micro-tools we’ve developed to handle specific tasks—like syncing data between two apps or automating email tracking. Think of them as plug-and-play solutions.

Can I combine multiple a la carte tools?

Absolutely. If you find value in multiple mini-automations, you can subscribe to each. We’ll help ensure they don’t conflict and actually strengthen each other.

Can these mini-solutions integrate with bigger bespoke systems?

Yes. In many cases, we can extend or adapt a la carte tools to fit into your larger workflow. If deeper integration is needed, we’ll explore custom options. Typically, our bespoke data solution packages will include free or discounted subscriptions to our a la carte services.

Do I need any coding skills to use these tools?

No. Each a la carte automation is designed for easy setup—just follow the instructions or contact us if you need help. We wanted them to be accessible for all.

What if I have a request for a brand-new a la carte tool?

We’re always open to ideas! If enough people need a similar feature—or if it’s feasible—we might develop it. Early supporters often receive a discounted rate.

How do your IT support tiers differ?

Each tier (CoreGuard, ProGuard, MaxGuard) covers progressively more features—like remote support hours, security levels, and backup monitoring. You choose the tier that suits your budget and complexity.

Can you manage both Windows and Mac environments?

Yes. We handle mixed environments regularly, ensuring consistent patching, AV protection, and network policies across all devices.

Do you support email systems and user account setups?

Absolutely. User management—like creating new accounts, setting up email, and handling password resets—is a core part of our IT support, especially at the ProGuard and MaxGuard levels.

Can you help with compliance standards like HIPAA?

Yes, in MaxGuard we provide advanced compliance assistance for industries needing HIPAA or PCI. With CoreGuard and ProGuard compliance assistance can be added on.

Do you offer on-site visits or on-site setups and installs?

For our highest tier (MaxGuard), we include an annual on-site visit if you maintain a 12-month subscription. Otherwise, most issues can be handled remotely, which helps keep costs manageable. Additional on-site visits or setups and installs are available as add-ons.

What if I have more endpoints than your package includes?

We can scale up your plan at a per-device rate or create a custom quote if you exceed the standard threshold. Our goal is to remain flexible as you grow.

Do you handle backups and disaster recovery?

Yes. ProGuard includes backup monitoring, and MaxGuard goes further with fully managed backups plus periodic recovery tests to confirm everything works when it matters.

How quickly can I expect support for critical issues?

CoreGuard offers standard business-hour responses, while MaxGuard has a 24 hour support for emergencies. ProGuard sits somewhere in between, but we’ll do our best to respond swiftly across all tiers.

Let’s Build Your Perfect Solution, Together.

Reach out today, and we’ll map your current challenges, tailor a plan, and guide you step by step.