40 hrs/month + priority response
Email & phone (9–5, M–F / available S-S) + Faster escalation
24/7 emergency line & priority queue
Ticket portal with tracking & updates
Full ticketing suite with SLA monitoring
Included + advanced scanning
Included + advanced scanning + dedicated threat mgmt
Included + zero-day patch escalations
Included + custom software deployment workflows
Basic (router uptime, firewall logs)
Advanced (bandwidth usage, intrusion alerts)
Advanced (bandwidth usage, intrusion alerts)
Basic (router uptime, firewall logs)
Managed firewall w/ advanced threat rules
Managed firewall w/ advanced threat rules
Daily Backups + Monitoring of critical backups
Fully managed backups + DR testing
Light account setup & password resets
Full user on-boarding/off-boarding & directory syncing
Complete identity management & advanced group policies
Encouraged but minimal support
Implementation assistance for key accounts
Implementation + policy enforcement across endpoints
Monthly basic report (updates & support hours)
Monthly detailed (security events, backup stats)
Comprehensive reporting (tickets, security, usage)
Best effort; no formal SLA
Priority fixes; partial SLA
Formal SLA with guaranteed response times
Included (password vault & 2FA compliance)
Included for ongoing compliance & audits
Included (hardware lifecycle planning, upgrades)
Annual on-site visit with 12-mo. contract